At Komplex, we know that not all challenges can be seen – but that doesn’t make them any less real.
Invisible disabilities like autism, sensory processing disorder, ADHD, and mental health conditions affect how people experience the world – yet they are often overlooked, dismissed, or misunderstood.
Too often, when a person doesn’t “look” disabled, their needs aren’t recognised – leading to judgement instead of support.
Our Operations Director, Amy, recently experienced this while shopping with her son Felix, who has complex needs and sensory processing disorder.
When Felix became overwhelmed in a queue, he touched a nearby gate to help regulate himself. A staff member intervened and warned he could damage it. Amy explained that Felix is disabled and the gate was helping him cope.
The response?
“Sorry – I didn’t realise. He doesn’t look disabled.”
Amy replied with what so many families wish more people understood:
“Not all disabilities are visible.”
What Needs to Change
- More empathy and fewer assumptions
- Spaces and services designed for all kinds of needs
- Professionals trained to recognise and support invisible disabilities
- Inclusion that’s based on understanding, not appearance
- Invisible disabilities are real. And families shouldn’t have to explain or justify their child’s needs in order to be treated with respect
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How You Can Be More Aware
- Pause before making assumptions – you never know what someone is managing internally
- Be patient in public spaces – not all behaviours are a choice
- Listen to lived experiences – they help us understand what’s often unseen
- Use inclusive language – small changes can make people feel seen and safe
- Advocate for inclusive design – in schools, services, and workplaces
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At Komplex, we’re committed to care that sees the whole person – not just what’s visible.